Mihai gave me a today a very funny movie. Some IT guy was trying to cancel an AOL account, but the customer service guy constantly refused to just cancel the account and trying to find out more details, the reasons, etc. When the customer insisted that he is decided to cancel the account, the customer service guy asked to talk to his dad. But the client was….. THIRTY years old !!!!!

Here’s the movie:

You must come in Romania to see how the customer service people solve such a problem. With some exceptions (multinational companies) nobody tries to keep the customers. Their only thought is “there are still so many people in our country”. That’s the absolute opposite approach as the AOL.


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