Andrei DANEASA

I just won a little battle with AF by getting the compensation for my delayed luggage and I am very proud of this.

First I tried to leave the proving documents at Montpellier airport. The lady from Luggage services kindly asked me to do this in Paris airport.

Second time, normally, I tried this at Charles de Gaulle airport. The lady there said that I need to do this in my country of residence, and gave me the contact details from Air France luggage services in Bucharest.

Third time I called Bucharest office where I was told to send them the documents by normal post, but they cannot guarantee anything, not even the fact they will receive them. I found this very strange and sent the documents by fast courier and got a registration number and their signature on receive.

After just 2 weeks I got an email telling that my receipts will be paid by AF, and in just 10 days I got the money in my account. Not much, I don’t really care about the money, the whole thing I did just as a principle and I suggest everybody do the same!

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Travelling with luggages on Air France

Air France strikes back – poor customer service

Tags: Air France, compensation, delayed luggage

I had a flight with AF in June that was not counted as Level Flight and I didn’t get any miles with it. The normal deduction that I made was that I had a poor booking class. From my checking I discovered I had N as booking class and I never had N before.

Next week I will have a return flight to Biarritz Parme, France, and all my 4 segments have booking class N. Having this flights not counted as Level Flights will be very bad for me since I have right now 27 segments flown with SkyTeam, just 3 segments away for Gold level.

I tried to get some clarification from AF support. This is bad, it’s a pure French organization, I mean:

• don’t have a normal phone number, there is just one with ~0.5 EUR/minute
• don’t have an email address, you need to fill some web form
• there is no possibility to reply their answers, for extra clarification you need to fill again the web form

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Tags: Air France, miles, skyteam, support

I went to Montpellier couple of weeks ago. Since there was no direct flight, I flew through Paris Charles de Gaulle airport. I heard about the high level of competence at Air France ground services, but thought that 2 and a half hours for connecting flight should be enough for my luggage.

I was wrong! I arrived in Montpellier but my luggage didn’t make it. After waiting around 30 minutes went to the Air France Baggage Service where it was a long queue. In almost one hour it was my turn. They said that were very sorry about the problem, it’s frequent when you have a connection on Paris Roissy Charles de Gaulle airport and my luggages are waiting in Paris for the next flight to Montpellier.
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Tags: Air France, compensation, delayed, luggage